Today we are seeing almost as much ServiceNow content creation onlinethan we are seeing new ServiceNow features! Much of it, particularly older content, is not linked to versions or superceded by new best practices. I’ve reflected on this, and updated all my previous blog posts and reflected on how we got here.

I’ve been leveraging Catalog Builder recently to enable customers to better manage their own Service Catalogs. Developer resourcing is hard to find, and it is no longer a reasonable expectation that a data fix or new field added to a form should take weeks or months. If you know how to get the most out of it, Catalog Builder is a great tool for customers short on developers to make changes but they still need some guidance. There aren’t a lot of practical resources online, so I decided to write all about it.

v1.92 Bug fixes Fixed an issue where guided setup item ‘Install Additional Features’ was missing,…

Last week I was invited to join Ashutosh Munot and Dhruv Gupta on their podcast Laten We Praten, which translates to ‘Let’s Talk’ from Dutch to English. Ashutosh is a three-time ServiceNow Developer MVP, a five-time Community MVP, and a Certified Technical Architect, which is no mean feat. Dhruv is also a three-time ServiceNow Developer MVP and a Google Hall of Famer, so I was honoured to join them to discuss my journey into ServiceNow, ChatGPT, ATF and more.

You can listen to the episode on Apple Podcasts or Spotify.

https://podcasts.apple.com/us/podcast/laten-we-praten-special-guest-paul-morris/id1559908996?i=1000603023501