The ServiceNow Nerd

The musings of a ServiceNow platform developer and enthusiast

The SN Nerd

About SN Nerd

by snnerd

What is SN

SN is the industry-accepted acronym for ServiceNow, a cloud enterprise software company in the United States.


The SN Nerd is an independent ServiceNow blog authored and managed by Paul Morris, a ServiceNow Technical Consultant from Australia. This site is not affiliated with ServiceNow.

Knowledge22 Sydney after party

When talking about ServiceNow at conferences, local meetups or live streams, I’ve recently noticed that I come across as a bit of a nerd. I’ve been meaning to start my own website and blog to manage my own personal portfolio, so I decided to start as a personification/characterisation of my interest and passion for ServiceNow. I am a skinny guy who isn’t good at sports, so I don’t have any non-participation sports trophies, but I do have MVP trophies. I guess that makes me a ServiceNow Nerd.

Professional Appearances

2016Knowledge 16 – Las VegasPresented live, in-person session Automated Testing – Deploy Changes & Upgrade with Confidence​
2019Knowledge 19 – Las VegasPresented live, in-person session Apply Foundations – Development Practices for Success in Non-IT Applications​
2019ExchangeNow Perth MeetupPresented live, in-person session Tips, Tricks & Lessons Learnt using Agile to Implement ServiceNow​
2019ITSMF WA – PerthPresented live, in-person session Agile & Service Management – Friend or Foe?
2020Knowledge 2020 Digital ConferencePresentation digital session ServiceNow and Automated Testing – My Journey
2021Interactive India – ServiceNow User Group Event MARCH 2021Joined the Enable Professional Services March User Group live stream to talk about Automated Testing
2021#ServiceNow #Regress ATF Recorder with Paul MorrisJoined PhilGoesDeep live YouTube channel to discuss the Automated Test Framework and Regress
2021Knowledge 2021 Digital ConferencePresented digital session I built a thing – Automatically generating ATF tests for service catalog
2021ExchangeNow Perth MeetupCo-presented in-person session Testing Testing 123
2021ExchangeNow Perth MeetupPresented in-person session Service Catalog features – What have you been missing?
2022Update Sets and Multiple Scopes Script – Live Coding Happy Hour for 2021-12-03Joined the ServiceNow Developer Program to lead a coding session, feat Chuck, Earlio, Mark Reothof, Brad and Dhruv Gupta
2022Knowledge 2022 Digital ConferencePresented digital session Accelerate the Self-Service experience with Catalog Builder
2022Knowledge 2022 Sydney ConferencePresenting live, in-person session Accelerate the Self-Service experience with Catalog Builder

2023Laten we Praten Podcast Appearance
Invited to speak on Laten We Praten – Just Another ServiceNow Podcast. You can read more about it here.
2023Perth ExchangeNow – Maximise the value of your ServiceNow investment with Service Operations WorkspaceSpeaking at ExchangeNow presentation at Deloitte offices.
Presented at a local independent ServiceNow meetup in Perth about the history of User Interfaces leading up to Service Operations Workspace, and information on adoption.
2023The story of how Paul Morris became a ServiceNow Titan
Interview with Robert Fedoruk (The Duke) about my ServiceNow journey. Watch the video here.

ServiceNow Certifications

Certified System AdministratorVancouver
Certified Application DeveloperVancouver
Certified Implementation Specialist – ITSMVancouver
Certified Implementation Specialist – CSMVancouver
Certified Implementation Specialist – HRSDVancouver
Certified Implementation Specialist – DiscoveryVancouver
Certified Implementation Specialist – Service MappingVancouver
Certified Technical ArchitectVancouver

Industry Recognition

DateAwardAwarded by
2020ServiceNow Community MVPServiceNow
2021ServiceNow Community MVPServiceNow
2021ServiceNow Developer MVPServiceNow
2022ServiceNow Community MVPServiceNow
2022ServiceNow Developer MVPServiceNow
2023ServiceNow Developer MVPServiceNow
2024ServiceNow MVPServiceNow

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