Contents
What is SN
SN is the industry-accepted acronym for ServiceNow, a cloud enterprise software company in the United States.
About sn-nerd.com
The SN Nerd is an independent ServiceNow blog authored and managed by Paul Morris, a ServiceNow Technical Consultant from Australia. This site is not affiliated with ServiceNow.
When talking about ServiceNow at conferences, local meetups or live streams, I’ve recently noticed that I come across as a bit of a nerd. I’ve been meaning to start my own website and blog to manage my own personal portfolio, so I decided to start sn-nerd.com as a personification/characterisation of my interest and passion for ServiceNow. I am a skinny guy who isn’t good at sports, so I don’t have any non-participation sports trophies, but I do have MVP trophies. I guess that makes me a ServiceNow Nerd.
Professional Appearances
| Date | Event | Summary |
|---|---|---|
| 2016 | Knowledge 16 – Las Vegas | Presented live, in-person session Automated Testing – Deploy Changes & Upgrade with Confidence |
| 2019 | Knowledge 19 – Las Vegas | Presented live, in-person session Apply Foundations – Development Practices for Success in Non-IT Applications |
| 2019 | ExchangeNow Perth Meetup | Presented live, in-person session Tips, Tricks & Lessons Learnt using Agile to Implement ServiceNow |
| 2019 | ITSMF WA – Perth | Presented live, in-person session Agile & Service Management – Friend or Foe? |
| 2020 | Knowledge 2020 Digital Conference | Presentation digital session ServiceNow and Automated Testing – My Journey |
| 2021 | Interactive India – ServiceNow User Group Event MARCH 2021 | Joined the Enable Professional Services March User Group live stream to talk about Automated Testing |
| 2021 | #ServiceNow #Regress ATF Recorder with Paul Morris | Joined PhilGoesDeep live YouTube channel to discuss the Automated Test Framework and Regress |
| 2021 | Knowledge 2021 Digital Conference | Presented digital session I built a thing – Automatically generating ATF tests for service catalog |
| 2021 | ExchangeNow Perth Meetup | Co-presented in-person session Testing Testing 123 |
| 2021 | ExchangeNow Perth Meetup | Presented in-person session Service Catalog features – What have you been missing? |
| 2022 | Update Sets and Multiple Scopes Script – Live Coding Happy Hour for 2021-12-03 | Joined the ServiceNow Developer Program to lead a coding session, feat Chuck, Earlio, Mark Reothof, Brad and Dhruv Gupta |
| 2022 | Knowledge 2022 Digital Conference | Presented digital session Accelerate the Self-Service experience with Catalog Builder |
| 2022 | Knowledge 2022 Sydney Conference | Presenting live, in-person session Accelerate the Self-Service experience with Catalog Builder |
| 2023 | Laten we Praten Podcast Appearance |  Invited to speak on Laten We Praten – Just Another ServiceNow Podcast. You can read more about it here. |
| 2023 | Perth ExchangeNow – Maximise the value of your ServiceNow investment with Service Operations Workspace |  Presented at a local independent ServiceNow meetup in Perth about the history of User Interfaces leading up to Service Operations Workspace, and information on adoption. |
| 2023 | The story of how Paul Morris became a ServiceNow Titan |  Interview with Robert Fedoruk (The Duke) about my ServiceNow journey. Watch the video here. |
| 2024 | Knowledge24 – CreatorCon – Customisation Calamity Mistakes to avoid when extending OOB apps |  Presented at Knowledge24 |
| 2024 | Let’s meet Mr. Paul Morris | https://www.youtube.com/watch?v=P__F0b11vJU&ab_channel=CarlosCamachoJunior Hosted by Carlos Camacho Junior, I showcased my custom ServiceNow application FaceOff |
| 2024 | ExchangeNow Presentation | https://exchangenow.org/event/november-2024-perth-exchangenow-event/ |
ServiceNow Certifications
| Certification | Currency |
|---|---|
| Certified System Administrator | Vancouver |
| Certified Application Developer | Vancouver |
| Certified Implementation Specialist – ITSM | Vancouver |
| Certified Implementation Specialist – CSM | Vancouver |
| Certified Implementation Specialist – HRSD | Vancouver |
| Certified Implementation Specialist – Discovery | Vancouver |
| Certified Implementation Specialist – Service Mapping | Vancouver |
| Certified Technical Architect | Vancouver |
| Certified Implementation Specialist – Vulnerability Response | Vancouver |
Industry Recognition
| Date | Award | Awarded by |
|---|---|---|
| 2020 | ServiceNow Community MVP | ServiceNow |
| 2021 | ServiceNow Community MVP | ServiceNow |
| 2021 | ServiceNow Developer MVP | ServiceNow |
| 2022 | ServiceNow Community MVP | ServiceNow |
| 2022 | ServiceNow Developer MVP | ServiceNow |
| 2023 | ServiceNow Developer MVP | ServiceNow |
| 2024 | ServiceNow MVP | ServiceNow |