It is very easy to report on single tables in ServiceNow. But how do you report on… nothing? Like, how do you report on all major incidents with no child tickets? CI’s without relationships? Find out the easy way and the hard way!

While Update Sets are not ServiceNows preferred method for deploying applications, it is clear that most developers still use them to deploy changes. But how much do you actually know about them? In this blog post, I share all my best tips and tricks for using Update Sets.

Today we are seeing almost as much ServiceNow content creation onlinethan we are seeing new ServiceNow features! Much of it, particularly older content, is not linked to versions or superceded by new best practices. I’ve reflected on this, and updated all my previous blog posts and reflected on how we got here.

v1.92 Bug fixes Fixed an issue where guided setup item ‘Install Additional Features’ was missing,…

We are approaching upgrade time again, and it’s time to dust of your tests from last upgrade. Just like last time, you told yourself next upgrade you would have regression tests ready to go, but you probably haven’t. Why should you? And how can you do it qucker and cheaper?

Everyone has been talking about ChatGPT and the cool things you can do with it. This had me wondering – can it do something useful in ServiceNow? Can it, perhaps, improve my code?

In my blog, I try to use ChatGPT to refactor some code.

Last month I wrote a blog called 6 mistakes to avoid when using Flow designer that listed the six most common mistakes I see when reviewing other people’s flows. The post was followed by a great discussion on LinkedIn, with heaps of additional suggestions to help people write better flows.

This month I have decided to extend the list with another 6 things to avoid.

As a development lead, I have had the pleasure of reviewing many a flow, usually created by developers who are either new to Flow designer or have recently migrated from using Workflow Editor.
I would like to share the top 6 mistakes that I see.

Upgrade season is upon us again, with those on the bleeding edge looking to upgrade…

Want to impress a client by demonstrating a custom app, leveraging ServiceNow’s most modern user interface offering?

ServiceNow’s most modern UI offering is called Now Experience, and you’d be wise to make sure you build any new user experiences in workspaces, as that is likely where we will see continued investment and functionality.