I’ve been leveraging Catalog Builder recently to enable customers to better manage their own Service Catalogs. Developer resourcing is hard to find, and it is no longer a reasonable expectation that a data fix or new field added to a form should take weeks or months. If you know how to get the most out of it, Catalog Builder is a great tool for customers short on developers to make changes but they still need some guidance. There aren’t a lot of practical resources online, so I decided to write all about it.
Rome
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v1.92 Bug fixes Fixed an issue where guided setup item ‘Install Additional Features’ was missing,…
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As a development lead, I have had the pleasure of reviewing many a flow, usually created by developers who are either new to Flow designer or have recently migrated from using Workflow Editor.
I would like to share the top 6 mistakes that I see. -
Catalog BuilderService Catalog
How to create custom fulfilment steps for Catalog builder
by snnerdby snnerd 2,542 viewsAs interest in citizen development rises, it is no surprise that Catalog Builder continues to receive updates from ServiceNow. Tokyo looks to be granting us more options to modify Catalog Builder to our needs, with a host of new features proposed. The Early Access release notes document new features such as the ability to modify wizards (the forms we use to build items in Catalog Builder) and event set default values on variables, but some desirable features are still missing. The ability to create custom service fulfilment steps is still absent from the official documentation and has received no formal update in the release note.
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Catalog BuilderService Catalog
How to Migrate Catalog Items Updated with Catalog Builder to Test/Prod
by snnerdby snnerd 3,030 viewsTOKYO+ UPDATE: Catalog builder submissions are automatically packaged into Update Sets for easy deployment to…
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Catalog BuilderService Catalog
5 Things You Should Know Before Using Catalog Builder
by snnerdby snnerd 1,264 viewsThe Catalog Builder is one of the most exciting new features on the NowPlatform in…
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NowPlatform
How to prevent “Cannot commit Update Set” issues in your instance
by snnerdby snnerd 3,879 viewsPreventing the “Cannot commit Update Set :Update scope id is different than update set scope id” error…
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A couple of weeks ago, I was having a conversation with a colleague about the…
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Client SideCodingNowPlatformService Catalog
What is the Best Way to Make Catalog Task Variables Mandatory on Closure?
by snnerdby snnerd 3,759 viewsWhile recently working to improve a customer’s Service Catalog, I had a technical requirement to…
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CodingNowPlatformServer Side
Fix Script vs Background Script – Which is the better choice?
by snnerdby snnerd 4,060 viewsHave you ever found yourself in this situation: 🙋 I know I have. I usually…
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