As interest in citizen development rises, it is no surprise that Catalog Builder continues to receive updates from ServiceNow. Tokyo looks to be granting us more options to modify Catalog Builder to our needs, with a host of new features proposed. The Early Access release notes document new features such as the ability to modify wizards (the forms we use to build items in Catalog Builder) and event set default values on variables, but some desirable features are still missing. The ability to create custom service fulfilment steps is still absent from the official documentation and has received no formal update in the release note.

Want to impress a client by demonstrating a custom app, leveraging ServiceNow’s most modern user interface offering?

ServiceNow’s most modern UI offering is called Now Experience, and you’d be wise to make sure you build any new user experiences in workspaces, as that is likely where we will see continued investment and functionality.

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