It is very easy to report on single tables in ServiceNow. But how do you report on… nothing? Like, how do you report on all major incidents with no child tickets? CI’s without relationships? Find out the easy way and the hard way!
snnerd
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DevelopmentNowPlatform
Everything You Need To Know About Using Update Sets
by snnerdby snnerd 4,117 viewsWhile Update Sets are not ServiceNows preferred method for deploying applications, it is clear that most developers still use them to deploy changes. But how much do you actually know about them? In this blog post, I share all my best tips and tricks for using Update Sets.
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Catalog BuilderService Catalog
How to create a custom fulfilment step type with inputs for Catalog Builder
by snnerdby snnerd 1,232 viewsDid you know that you can create your own custom fulfillment steps to Catalog Builder to further extend it’s potential Use Cases?
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Catalog BuilderService Catalog
Catalog Builder – Tips and tricks to free developers from catalog items
by snnerdby snnerd 1,725 viewsAttention ServiceNow Administrators and Developers! Despite the demand on your time, do you still find yourself shackled to spending way too much time building catalog items!
The first step is to adopt Catalog builder to loosen those handuffs.
To learn how to get out of the handcuffs completely, there are some tips and tricks. -
Catalog BuilderService Catalog
Catalog Builder – Tips & Tricks to make you less reliant on devs
by snnerdby snnerd 1,326 viewsAre you a Catalog Builder struggling to get things done without the help of ServiceNow developers? Don’t worry; you’re not alone. Many builders face the same problem. Fortunately, there are some tips and tricks you can use to make yourself less reliant on developers and get things done more quickly and efficiently.
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AnnouncementBloggingUpgrades
Keeping up with ServiceNow’s Evolution in the new world of content creators
by snnerdby snnerd 979 viewsToday we are seeing almost as much ServiceNow content creation onlinethan we are seeing new ServiceNow features! Much of it, particularly older content, is not linked to versions or superceded by new best practices. I’ve reflected on this, and updated all my previous blog posts and reflected on how we got here.
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Catalog Builder
What is Catalog Builder (and why aren’t you already using it?)
by snnerdby snnerd 4,436 viewsI’ve been leveraging Catalog Builder recently to enable customers to better manage their own Service Catalogs. Developer resourcing is hard to find, and it is no longer a reasonable expectation that a data fix or new field added to a form should take weeks or months. If you know how to get the most out of it, Catalog Builder is a great tool for customers short on developers to make changes but they still need some guidance. There aren’t a lot of practical resources online, so I decided to write all about it.
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v1.92 Bug fixes Fixed an issue where guided setup item ‘Install Additional Features’ was missing,…
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Last week I was invited to join Ashutosh Munot and Dhruv Gupta on their podcast Laten We Praten, which translates to ‘Let’s Talk’ from Dutch to English. Ashutosh is a three-time ServiceNow Developer MVP, a five-time Community MVP, and a Certified Technical Architect, which is no mean feat. Dhruv is also a three-time ServiceNow Developer MVP and a Google Hall of Famer, so I was honoured to join them to discuss my journey into ServiceNow, ChatGPT, ATF and more.
You can listen to the episode on Apple Podcasts or Spotify.
https://podcasts.apple.com/us/podcast/laten-we-praten-special-guest-paul-morris/id1559908996?i=1000603023501
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Automated Test FrameworkNowPlatform
How to build regression tests quickly and cheaply for ServiceNow
by snnerdby snnerd 3,011 viewsWe are approaching upgrade time again, and it’s time to dust of your tests from last upgrade. Just like last time, you told yourself next upgrade you would have regression tests ready to go, but you probably haven’t. Why should you? And how can you do it qucker and cheaper?