Attention ServiceNow Administrators and Developers! Despite the demand on your time, do you still find yourself shackled to spending way too much time building catalog items!
The first step is to adopt Catalog builder to loosen those handuffs.
To learn how to get out of the handcuffs completely, there are some tips and tricks.
Are you a Catalog Builder struggling to get things done without the help of ServiceNow developers? Don’t worry; you’re not alone. Many builders face the same problem. Fortunately, there are some tips and tricks you can use to make yourself less reliant on developers and get things done more quickly and efficiently.
I’ve been leveraging Catalog Builder recently to enable customers to better manage their own Service Catalogs. Developer resourcing is hard to find, and it is no longer a reasonable expectation that a data fix or new field added to a form should take weeks or months. If you know how to get the most out of it, Catalog Builder is a great tool for customers short on developers to make changes but they still need some guidance. There aren’t a lot of practical resources online, so I decided to write all about it.
As interest in citizen development rises, it is no surprise that Catalog Builder continues to receive updates from ServiceNow. Tokyo looks to be granting us more options to modify Catalog Builder to our needs, with a host of new features proposed. The Early Access release notes document new features such as the ability to modify wizards (the forms we use to build items in Catalog Builder) and event set default values on variables, but some desirable features are still missing. The ability to create custom service fulfilment steps is still absent from the official documentation and has received no formal update in the release note.
TOKYO+ UPDATE: Catalog builder submissions are automatically packaged into Update Sets for easy deployment to…
The Catalog Builder is one of the most exciting new features on the NowPlatform in…
